Life Skills, Vocational and Transition students will love these customer service problems to solve as preparation for work experience or in their career and workplace readiness courses. The customer service cards promote communication and problem solving for teens in Grades 9-12 and young adult.
 
Customer service roles can be challenging, especially for young people who are just starting out in a workplace. Help your students get ready for work with these 20 printable customer service problem task cards to discuss and share.
 
What's included?
1 action plan
1 steps to take to solve a problem printable
1 printable of the 4 key customer service skills on task cards
28 printable task cards each with a different customer service problem
 
 
What to do?
Build employability skills (also known as soft skills) through games, activities and direct teaching.
Talk about customer service jobs and brainstorm some of the problems which can occur.
Avoid talking about 'difficult customers' - in most cases, there are simply problems to be solved, rather than the customer themselves being 'difficult.' Encourage a professional, respectful approach which aims to solve the problem for the customer, rather than seeing the customer as being the problem.
Print and share the customer service problem cards with pairs of students.
Ask them to spend 2-3 minutes talking about the problem and discussing their best answer. Remind them to talk about what they would say and do.
Allow time for students to write their answer in their notebook, using the number of the card so they can remember which answer matches with each problem.
Have the pairs swap cards so they work on a new problem.
Repeat so that all the pairs practise answering the cards in turn.
Bring the groups back together and talk about the problems and the solutions they found.
Ask for a volunteer pair to role play one of their problems and the solution they used.
 
Notes
This resource is also included in the Employability Skills Bundle. 
Bundles are a great way to save on your purchases!