Customer service problem solving scenarios are perfect for helping your life skills, vocational and transition students apply their skills in realistic situations customer service settings, before they reach a real workplace. Your high school and young adult learners will enjoy the practical scenarios written as simple, easy-to-read short stories that reflect everyday situations and age-appropriate information and styling. This resource gives them the ideal opportunity to develop their skills before they finish school for the year and head out to summer holiday jobs!
Customer service is a vital component of most workplaces, and it can take time and clear, explicit teaching to support young people in developing the skills and knowledge they need to succeed. Give your life skills students time to practice and then reinforce their learning with small group and whole class discussions about the scenarios they have read and the solutions they selected.
What's included?
The resource includes:
- 20 easy to read short scenarios - each scenario describes a simple customer service problem to solve
- An information for students slide describing how to use the resource
- A teacher information slide which should be removed before sharing with students
The scenarios are saved as a PPT slideshow so you can select some or all of the scenarios to use with your students, and you can rearrange the slides if you wish.
Who is it for?
These customer service problem-solving slides are designed for teens and young adults in programs and courses including:
- Life Skills
- Vocational Major and Pathways
- Transition Education
- General Education for Adults
- ESL and EFL
- Customer Service Skills units
Terms of Use
You are permitted to use this resource with a single class or group. Please do not share or upload this resource onto social media or into a shared drive or folder.
Image Credits:
Clipart thatCares
Educlips
EngDesign
Lime & Kiwi Designs
Digital Artsi
Notes
This resource is also included in the Employability Skills Bundle.
Bundles are a great way to save on your purchases!